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FRESHERS / EXPERIENCED) 'DELL INDIA' : Walk-In : Technical Support : On 21-23 November 2018 @ NCR



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FRESHERS / EXPERIENCED) 'DELL INDIA' : Walk-In : Technical Support : On 21-23 November 2018 @ NCR
Dell International Services India Private Limited
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Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
(Freshers / Experienced) Walk-In : Technical Support Process @ Gurgaon
Job Position : Technical Support Process
Job Designation : Sr. Associate, Client Tech Support
Job Type : Permanent Job, Full Time
Job Category : ITES | BPO
Walk-In Location : Gurgaon, Haryana
Job Location : Gurgaon, Haryana
Compensation : INR 3,25,000 - 5,00,000 P.A.
Qualification - Eligibility Criteria : (Mandatory) 
# Graduate Fresher can Apply (Except MCA/M.Tech)
# Undergrad with 1 year of International Call Center Voice experience
Desired Experience : 0 to 5 Years
Key Skills : Technical Support, Technical Sales, Customer Service, Voice, Call Centre
Why Work at Dell?
# Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Role Overview :
# Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software
Role Responsibilities :
# Responsible for providing telephone support for customers on operation or maintenance of Dell products.
# Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
# Responsible for OOW, Total solutions, YTT and In warranty extension sales.
# Performs work in accordance to standardized policies and procedures.
# Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
# Documents problems in the support solution database for diagnostics and solution implementation.
# Ensure proper escalation procedures are followed.
# Responsible for customer satisfaction through effective handling of customer problems.
# Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Requirements :
# Graduate Fresher can Apply (Except MCA/M.Tech)
# 0 to 5 years of relevant experience required.
# Undergrad with 1 year of International Call Center Voice experience
# Should be willing to work in shifts in a 24x7 work environment
# Should be residing within Transport Boundaries
# Excellent telephone soft skills and thorough telephone functional skills
# Ability to handle stressful situations.
# Ability to deal professionally with irate customers.
Preferences :
# Good Knowledge of PC Hardware/Software for desktop and portable systems
# Any relevant Certification/Technical Qualification
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhaar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Walk-In Date : From 21st November 2018 to 23rd November 2018
Walk-In Time : 12 PM to 3 PM only
Walk-In Venue : 
Dell International Services,
Vipul tech Square, Opp Central Park,
Sector Road, Sector-43, 
Gurgaon - 122002
Contact Person : Ellora Dutta