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Senior Team Leader Voice Operations | Walkin on 2nd Jan 2018 | Hinduja Global Solutions



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Senior Team Leader Voice Operations

Walkin on 2nd Jan

Company Name

Hinduja Global Solutions
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Qualification

Graduate

Experience

3 - 8 yrs

Salary

INR 3,00,000 - 4,00,000 P.A. Incentives

No of Openings

4

Work Location

Bengaluru

Job Description

HGS is Hiring for a Senior Team Leader Operations for our outbound process with prior experience in voice process. Please find the JD below for the same If the below JD is Matching with your profile, kindly Walk-in for F2F discussion Job Description: Meets/exceeds targets and quality levels as assigned by Management/Client. 
Coordinating with the client on process related issues and updates.
Uphold Our Client/Company virtues.
Sales target to meet as per process. 
Ensure profitability of the process.
Preparation of budget and process manpower count.
Works with Cross-Functional Teams to ensure that both internal and external customers needs are met.
Optimum utilization of resource to meet productivity.
Identify and organize training programs.
Interview candidates to ensure quality of Hire. 
Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals
Identify key people, mentor leaders.
Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact. 
Recommends new ideas for improvement in work processes within the Call Center, to provide excellent customer service. 
Accountable for the production and quality targets of the team.
Performance Projection of the process.
Mining of the account in co-ordination with the Department Head and ensuring the account grows. Skills required: Good communication skills
Prior experience in Voice process is mandatory.
Prior experience in sales or retention or collections will added an advantage.
Should be aggressive enough to drive the sales. Experience:
Voice Process Those interested in the above mentioned profile can Walk-in directly to the below mentioned address Contact Person : Navya *We have multiple branches of HGS, kindly ensure that you reach the right branch of HGS **Kindly excuse us if the profile does not match your requirement. Please forward the same to those who might be interested in the profile mentioned above. Please note that candidates with no relevant work experience will not be considered for this role.

Address

  • Walkin Time:From 12.00 PM to 04.00 PM
  • Venue:Novel Tech Park, 1st Floor, Behind Hyundai Showroom, Kudlu Gate, Bangalore.


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