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Quality Advisor Walkin on 4th Dec to 7th Dec | CONVERGYS India Services Pvt Ltd



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Quality Advisor

Walkin on 4th Dec to 7th Dec

Company Name

CONVERGYS India Services Pvt Ltd

Qualification

Graduate

Experience

2 - 7 yrs

Salary

50,000 - 3,00,000 P.A.

No of Openings

20

Work Location

Bengaluru/Bangalore

Job Description

Quality Advisor Nature of Business - Evaluating the quality of inbound and/or outbound calls and other customer contact methods
Utilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics. 
Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat. 
Ability to plan, organize and schedule work flow to meet rigid project deadlines 
High initiative with the ability to recognize trends or anomalies/inconsistencies 
Communicate professionally and effectively with all levels of management and clients 
Responsible for the design, creation of study based form (if required) 
Provide recommendations for improvements on process, people and technology 
Provides feedback and developmental needs 
Facilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.) Eligibility:
Graduates with min 2 years of ICC Voice experience Location
Bangalore Shift:
Rotational Shifts (Free Transport) Salary:
Salary Up to 3 lacs per annum Please Walk-in with your resume and Mention SABA on top of Your Resume, on Below Address and meet our recruitment specialist: SABA- 9886210024

Address

  • Walkin Time:From 12 noon 5 pm
  • Venue: Convergys India Service Private Limited -Big Mall, Big Shopping Centre, Kasarvadavali, Thane West - 400615

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