AD BANNER

Job Openings for Freshers in Domestic Voice Process @ Hyderabad...!



Share This

Job Openings for Freshers in Domestic Voice Process @ Hyderabad...! Job Description

SharePrint
No. of Job opening100
Functional AreaCustomer service / Support
Industry TypeBPO-ITES-CRM-Transcription
KeywordsGrammar,Communication Skills,Operations,Calling,Cross Selling,Inbound Calls,MS Office,Office Skills,Educational Qualification,Customer Focu
Greetings from Advent Global Solutions Ltd,

Job Description

To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

Attend inbound & Out Bound calls, respond through email and chat of customers with regards to give or take information.
Ability to understand what makes the customer tick.
Implement all feedback given by Supervisors.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Manage length of calls. 


Functional competencies:

Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.

- Good typing skills (Quality & Speed)
- Good communication skills 
- Ability to handle telephonic conversations
- Good spoken English & Hindi mandatory.
- Good Listening skills
- Good comprehension

Role based competencies:-

- Customer Focus
- Speed and quality of resolution
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress
- Good problem solving skills
- Continuous learning ability

Hiring Specification

Work experience: Freshers
Educational qualification: Any Graduation
Age: 18 years onwards

Working Hours for the process:

- Process timings Rotational shifts 
Direct walk-in to the below mention address 

Walk-in timing is 9am to 4 pm from Monday to Friday.

Carry updated resume and one passport size photo.

Mail id : madhu.kumar@adventglobal.com

Interview Process:-

1. Group Discussion
2. Aptitude Test/Written Test
3. HR Round
4. Operations Round

Address:

ADVENT GLOBAL SOLUTIONS LTD
1st floor , Modern Profound Tech Park, 
Sy no.12, Opp Ramalayam Temple, 
Kondapur , Hyd- 500 084.

Desired Candidate Profile

Profile Description
Good Communications in Hindi & English
Flexible to work in shifts
Under Graduate QualificationB .Com (Any Specialization)B.A. (Any Specialization)B.Arch (Any Specialization)B.Des (Any Specialization)B.Ed (Any Specialization)B.Pharma (Any Specialization)B.Sc (Any Specialization)B.Tourism (Any Specialization)BBA / BBM / BBS (Any Specialization)BCA / BCM (Any Specialization)BDS (Any Specialization)BE / B.Tech (Any Specialization)BFA (Any Specialization)BHM (Any Specialization)BJMC (Any Specialization)BVSc (Any Specialization)Graduation after 2017No Backlogs Accepted
PG QualificationsAny PG Course (Any Specialization)Post Graduation after 2017No Backlogs Accepted
*Note: Candidate should have either UG or PG qualifications

Company Profile

Advent Global Solution Ltd 
View Contact Details
Company NameAdvent Global Solution Ltd
Executive NameMadhukumar Madagoni
Contact Number9985599772