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International Voice Process | Customer Service | Walkin on 8th Dec | Infosys BPO Ltd



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International Voice Process Customer Service

Walkin on 8th Dec

Company Name

Infosys BPO Ltd

Qualification

Graduate

Experience

0 - 3 yrs

Work Location

Bengaluru

Job Description

Job Title: Customer Voice Support
Domain: Voice, Customer Service 
Shift: Rotational
No. of Positions: Multiple
Company: Infosys BPO Ltd.
Work Location: Bangalore
Job Description:
The Universal Agent is responsible for  customers related queries. Provide basic Customer service. Uniiversal Agent is also responsible for providing first class support for non-technical & account management inquiries and escalations coming from business customers. EXPERIENCE: 
 Holds a college degree in any stream.
Job Description
-          Excellent communications skills (Written and spoken)
-       Willing to Work in 24/7 shifts
        -       Willing to work for International voice process
-          . Any gradate /PG (Freshers 2017 batch with no backlogs)
-          Work location  Bangalore . 
SKILLS: 
Strong written and verbal communication skills
Good PC skills. 
Good customer convincing skills
 Strong analytical skills
Excellent time management skills
Problem solving and working through ambiguous situations
Attention to detail and accuracy
Exceptional customer service skills CORE ACTIVITIES: 
Receive and resolve inbound customer support queries via a phone queue or web tickets.
 Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical & account management inquiries
 Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions. 
Utilize other the customer service skills efficiently.
Research and resolve customer inquiries for the various products and services .
Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Must meet or exceed individual performance goals and metrics focused on providing customer support.

Address

  • Walkin Time:From 10:30 AM till 04:00 PM
  • Venue:Infosys BPO, #27 J.P.Nagar 3rd Phase, Bannerghatta Road Bangalore (Landmark :Near Jayadeva Heart Hospital )


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