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Finance Process | Walkin on 3rd Jan 2018 | Clarivate Analytics



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Finance Process

Walkin on 3rd Jan

Company Name

Clarivate Analytics

Qualification

Graduate

Experience

0 - 4 yrs

No of Openings

2

Work Location

Hyderabad

Job Description

To maximize receivable recoveries while providing best in class customer service with routine supervision.
Need to handle both inbound / outbound calls, Average 40 calls per day.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  • Responsible for the cash collection of designated customer portfolio using Collection, CRM and OTC systems adopted by the business.
  • Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
  • Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines.
  • Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions
  • Conducts routine research of account history (usage, payment history, subscriptions, and subscription contracts) and check all available computer systems to determine the appropriate action necessary for successfully handling customer problems and inquiries.
  • Ensures minimum level of unallocated cash working in cooperation with the AR department.
  • Works closely with other overseas offices to ensure effective trouble shooting.
  • Undertakes any other reasonable duties as requested by your line manager on a permanent or temporary basis.
  • Deputizes for team members as and when required.
  • Flexible to work in any shift as per business requirement.
QUALIFICATIONS EDUCATION/EXPERIENCE: Any Graduate 
Experience : Minimum 6 Months - 2 years high volume B2B Collections experience ( Voice Process experience is mandatory )
REQUIRED KNOWLEDGE/SKILLS:
  • Strong verbal and written communication skills required. English language skills are required.
  • Strong analytical and problem solving skills
  • Able to meet individual targets and deadlines
  • Computer skills: Excel, Word & Outlook
  • Systems: SAP; SFDC and GET PAID (knowledge on these would be an advantage).
  • Strong learning aptitude and agility
  • Requires good negotiation skills within prescribed guideline.
  • Highly motivated, task oriented and able to work in a team and independently in a fast paced environment.
  • Ability to maintain confidentiality of sensitive information.
  • Able to prioritize and manage multiple responsibilities
Interested candidates kindly walk-in

Address

  • Walkin Time:From 10:00am- 12:00pm
  • Venue:Clarivate Analytics, TRCPL Projects Private Limited Solitaire, Plot No. 14 & 15, Software Units Layout, Madhapur, Hyderabad, 500081 Landmark- Opposite to Novartis


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