Email Support Executive for IT
MMF Infotech Technologies Pvt. LtdSkills : Good communication English (Written) English (Oral), Interne & Excel Knowledge
Experience Required : 0 - 1 Year(s)
Job Location : Indore
Job Description :
Key Responsibilities:
• Provide chat, email support to resolve user problems with proactive
troubleshooting.
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools.
• Identify and report Partner/user issues & feedback through appropriate channels.
• Proactively identify opportunities to optimize and develop processes & tools geared
toward improving internal efficiency, resolution rate, and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication.
• Support team lead/ manager when required.
• Ability and willingness to quickly complete large volumes of work with high quality.
• Work and communicate with cross-functional teams using various channels of
internal communication regarding Partner issues.
Required Skills:
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email
platforms, shortcuts, etc).
Required Abilities:
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.
Shift Time : 03:00 PM to 12:30 AM
Share Your Updated Resume at Careers@mmfinfotech.com
Visit our website at www.mmfinfotech.com
Contact at: 07314038486
Interview Venue at:
307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486
Walkin Date : 12/06/2017
Walkin Time : 09:00 a.m
Walkin Venue :
307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486
Job Posted on : 05/12/2017
