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(Freshers / Experienced) Walk-In : 2015 / 2014 / 2013 / 2012 / 2011 Passout : E-Mail and Chat Support (Semi Voice) @ Chennai



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(Freshers / Experienced) Walk-In : 2015 / 2014 / 2013 / 2012 / 2011 Passout : E-Mail and Chat Support (Semi Voice) @ Chennai
Company Name: First Source Solution Ltd BPO
Job Role : E-Mail Support Executive (Semi Voice)
Job Category : E-Mail Support | Chat Support |Semi Voice
Job Location : Chennai, Tamilnadu
Salary : 12K to 15K
Joining Time : Immediate Joining
Shift Timings :
# For Female - NO Night Shifts
# For Male - Rotational Shifts
Qualification - 
  1.  All UG Graduates are Eligible
  2. Any UG / PG Graduates / (B.E / B.Tech - 2015/ 2014 / 2013 / 2012 / 2011)
  3. B.E / B.Tech / MBA / MCA / M.SC 2016 with Excellent Communication skills are Eligible
  4. Candidates those who have an International voice process experience will be an added advantage.
 Experience : Freshers / Experienced
Required Skill Set :
# Excellent Communication Skills (Mandatory)
# Typing Speed - 25 to 30 Accuracy should be above 85% (Mandatory)
Job Description :
# To operationally manage Non Voice Process
- Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
- Internal mails from executives on behalf of customer.
- Resolving logs received at Customer Service related to Written Correspondence.
- Coordination with resolution owners and sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
- Retention Activity - Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
- Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
- Key operational deliverables will constitute:
- Provide higher first transaction resolution for all queries requests and complaints received
- Minimum repeat mails from customers
- Faster reply to customer mails with minimum turn around time
-  Retain customers from voluntarily cancel requests
Documents (mandatory) :
  1.  Updated Resume Copy (Mention Kanmani HR on Top of Your Resume)
  2.  Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : From 30th January 2017 to 3rd February 2017
Walk-In Venue :
First Source Solution Ltd,
Aneja Towers, 4&5, Developed Plot Estate,
OMR Road, Perungudi,
Chennai - 600096
Landmark: Near Maruti Suzuki Showroom
Contact Person : Kanmani (HR)
Contact Number : +91-9600167047