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walkin for TECH SUPPORT / CUSTOMER SERVICE ROLES ( NON-VOICE ) from 6 to 10 dec at Hyderabad



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walkin for TECH SUPPORT / CUSTOMER SERVICE ROLES ( NON-VOICE ) from 6 to 10 dec at Hyderabad

Accenture

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Skills : Customer SupportTechnical Supportemail supportchat supportcustomer service

Experience Required : 1 - 4 Year(s)

Job Location : Hyderabad

Job Description : 

Primary responsibility is to support premium customers over call/email/chat on their subscribed products/services

Key Responsibilities / Activities :

Provide technical support & customer service to customers through Email and Chat requests
Independently identify, troubleshoot, document, categorize and replicate customer problems
Process warranty and replacement requests for products.
Communicate bug fixes and new product enhancements to customers
Report enhancement requests received from customer regarding hardware or application

Skills Requirements 

12 to 36 months of hardware/software & PC support experience (mobile device, Android,
e-commerce, consumer electronics, wireless networking, electronics repair, software/OS troubleshooting etc.)
Openness to work flexible hours as required, including night shifts and holidays
Excellent customer service skills, as previously demonstrated
Excellent verbal, Written, and interpersonal communication skills in English
Ability to troubleshoot and resolve technical problems individually or in a team environment
Ability to demonstrate customer empathy, excellent customer diplomacy skills,
and problem ownership - go above and beyond to provide magical support
Should be a Graduate & have all original mark sheets & certificates and not pursuing any course

Interested Candidates may walk-in as per details shared below.

Date & Time: Monday To Saturday
Time: 10:00 AM to 2:00 PM
POC: Sheeba Kabeer
VENUE- Accenture, Mantri Cosmos, ISB Road, Financial District, Hyderabad - 500032
Landmark: Opposite ICICI Bank, Near Kapil Towers


Walkin Date : 12/06/2016 - 12/10/2016

Walkin Time : 09:00 a.m

Walkin Venue : 

Accenture, Mantri Cosmos, ISB Road, Financial District, Hyderabad - 500032

Job Posted on : 05/12/2016