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Amazon @ Customer Service Associate Walkin on 5th Dec to 10th Dec



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Customer Service Associate

Walkin on 5th Dec to 10th Dec

Company Name

Amazon Development Centre (India) Pvt Ltd
Image result for amazon logo

Qualification

Graduate

Experience

0 to 5 yrs.

Salary

INR 1,75,000 - 3,50,000 P.A. Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)

Work Location

Hyderabad / Secunderabad

Job Description

Amazon Mega Walk-in Drive for Freshers and Experienced candidates with good communication skills for Customer Service role. For job related queries kindly Email at imransh@amazon.com Current Role : Customer Service Associate (Email, Chat, India Voice & International Voice) Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Compensation details- 173000/- to 350000/- Additional benefits - Transport Allowance, Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits & Performance incentive (if applicable). Note- Candidates applied in last 3 months spans are not Eligible for CS or any other role. Qualification: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. Knowledge & Skills Required
Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Qualifications required: 
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Address

  • Walkin Time:From 10AM to 3PM
  • Venue:Amazon Development Centre India Private Limited, Building No: 9, 10th floor, Mind Space IT Raheja Park, Hitech City, Hyderabad 500081

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