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IMMEDIATE REQUIREMENT for TEAM LEADER



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HIRING !!! HIRING !!! HIRING !!!

IMMEDIATE REQUIREMENT for a leading Consultancy & E-Commerce Giant headquartered in Gujarat for its Ahmedabad office :-

ROLE : TEAM LEADER - Call Centre  (In-bound Process)
LOCATION : Ahmedabad
CTC : Rs. 3 Lakh p.a.
EXPERIENCE : 2 – 4 years

Candidate must able to manage day to day Call Center activities like Shift & Break adherence, Leaves/WO , Team Management etc.
• Providing assistance to Team member through personal coaching.
• Mentoring New Joinees on system and KPI's.
• Auditing calls regularly and providing them feedback on weekly basis.
• Good interpersonal skills to create a cordial relationship with team member.
• Understanding and commitment to role and responsibilities and delivery of Organizational objectives.
• Able to understand KPI set by management and achieve them.
• Good knowledge of Ms Excel and in analytical skills.
• Manage call average per minutes 
• Graduate with call center team leading experience, able to manage 40 agent in a shift, ready to work in rotational shift. Good understanding of call flow system, able to manage day to day operations. 

Interviews : Next week.

Candidates meeting the above requirement are requested to rush CV stating :
1. Current CTC
2. Expected CTC &
3. Notice Period required

To : info.vikreatejobs@gmail.com or call 080000 33223