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Freshers Walk-in For Service Desk-IMS @ "Capgemini" in Bangalore



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Freshers Walk-in For Service Desk-IMS @ "Capgemini" in Bangalore
About Company


Name: Capgemini


Job Details:

Education: BCom/BBA/BMS/BSc/BA/BCA
Experience: Freshers

Job Location: Bangalore

Walk-in On 6th June 2016 at 9:00 AM Onwards @ Bangalore
Job Description:
Service Desk-IMS
Provide best-in-class customer service, problem resolution and technical troubleshooting to

customer queries  over the voice based phone service

Support customers across Telecommunication, Financial Services, Healthcare and Technology

vertical

Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile

handset etc.

Meet customer requirements through first contact resolution

Clarify customer requirements

probe for and confirm understanding of requirements or problem

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy

Candidate Profile
Candidates should possess  BCom/BBA/BMS/BSc/BA/BCA from recognized university

Candidates must be graduating in 2016.

10th and 12th – 60% & Above

Graduation ( Aggregate of all semesters till now) – 55% & Above

Should have no gaps in education

Candidates must be open to relocate to any location and work in night shifts

Candidates should be ready to execute 2 year service agreement

Candidates must be available to join immediately

Candidate must have good English written / verbal communication skills.

Coupled with good English language comprehension

Desired Skills:
Should have excellent communication and English speaking skills

Should have good interpersonal skills and ability to perform under pressure

Basic computing skills

Willing to work in a Technical voice process in a 24/7 environment


Documents required:
One (1) updated copy of your resume

Mark sheets of 10th, 12th and under graduation course up to 5th semester (Photocopy).

Two (2) passport size photographs

Original and a photocopy of any of the following Photo Identification: College ID card / Driving

License / Passport / Voter’s ID Card/Aadhaar Card
Venue Address

City Engineering college,

Doddakallasandra, Kanakpura Road,

Next to ISKON Gokulam Apartments,

Bangalore-560062

Contact person: Ajeet Kunwar Singh

Click Here To Apply