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IGATE Hiring As Engineer IT Administration On Mar 2016 at Across India



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IGATE Hiring As Engineer IT Administration On Mar 2016 at Across India

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Job Description


Engineer - IT Administration - (183008)
Description
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Co-ordinate test and configuration of new workstations, peripheral equipment and software
Maintain inventory of equipment, software and software licenses
Report issues of Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required

Qualifications
Any Graduate
Minimum Experience: 1 Year
Contact Name - External: Savitha Basaveshpura Swamy
Contact Email - External: savitha.basaveshpuraswamy@igate.com

Contact Details



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