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HCL" Walkin Drive on 16th to 25th Dec 2014 For Graduates "IT Analyst/ Sr IT Analyst" Roles



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Company Name : HCL

Company Profile : HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.

Company Website : www.hcl.com

Job Description :

Job Role :  IT Analyst/ Sr IT Analyst

Job Description :

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users 
  • Route problems to internal 2nd and 3rd level IT support staff. 
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 
  • Administer and provide User account provisioning. 
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate 
  • support teams and follow up until closure. 
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, 
  • and follow-up steps; 
  • Provide level 1 remote desktop support and perform other activities based on SOPs 
  • Perform user account management activities 
  • Routine maintenance updates with other IT staff and business units
Skills :

  • Good communication Skills
  • Excellent English communication is mandatory
Job Location : Chennai

Salary : 2,25,000 - 5,00,000 P.A. minimum 20% hike from current ctc

Educational Qualification : Any Graduate/Any Post Graduate

Experience Required : 

  • 0.6 months - 4 years ( Technical voice /semi voice, IT helpdesk /service Desk ) Excellent Communication
  • 6 months exp for Dc-ops from Remedy, ticketing tools, monitoring with Good Communication

Important Dates : 16th Dec to 25th Dec 2014 

Walkin Dates : 16th Dec to 25th Dec 2014 

Walkin Timings : 

  • 1pm to 2 pm (weekdays)
  • 10am to 2pm (saturdays)
  • Sundays aare holidays

Documents Required : 
  1. Updated CV with the " KARTHIK CM " marked on top
  2. Copy of this mail
  3. Govt Auth ID Proof copy
  4. Passport size photograph
Walkin Venue :

HCL Technologies Ltd
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi (opp MAX showroom)

Contact Details :

Contact Name : KARTHIK CM
Contact No : 9962213021
Contact Mail ID : karthikeyan_c@hcl.com 

Note :
  • Do Not Apply to this, If you find yourself un-suitable.  
  • Candidates who have already appeared for the interview can reappear after 1 week. 
  • Candidates who have got selected already kindly ignore.