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Tech Mahindra hiring Freshers through Walk-in as a Technical Support on 8th November 2014 at Hyderabad



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Company Name : Tech Mahindra
Job role : 
Team Member/Sr. Team Member – Technical Support, Voice/Non Voice process
Educational Qualification : Any Graduate (including B.E./B.Tech) & Any post
Experience : 0 – 4 Years
Year Of Passed Out : 2012, 2013, 2014
Job Location :Hyderabad
Salary : 2,00,000 LPA
Job Description :
  1. Answer calls and assess customer’s technical support needs.
  2.  Provide 1st level technical support for basic operations using documented procedures and available tools.
  3.  Resolve customer issues, or escalate when necessary.
  4.  Follow-up on issues and inform customer about the status.
  5.  Log issues and all customer into the customer database, translate end-user business needs
    into working solutions and provide technical resolutions.
  6. Provide system administration or product support.
  7.  Support other team members on difficult calls.
  8.  Participate in process improvement initiatives.
Skill Set :
  • Excellent English communication skills ·
  • Willing to work in night shifts.
  • Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP ·
  • Transportation Boundary : Within 35 km radius from Hitec city.
Interview Process :
  •  Personal Introduction Round
  • Aptitude Test, Typing Test
  •  Voice & Accent Round and 2 rounds of personal interview
Mandatory Documents :
  • Updated Resume Two Copies
  • Any Government Issued Identity card
Date of Walk-in : 8th November 2014
Time of Walk-in: 9:00 AM
Walk-in Details:
 *203 A, MLA Colony, Beside AdAge Office,
 Road no.12, Near D Srinivas House,Banjara Hills,
Hyderabad.
Contact Name : Shabbir ,Aman & Fatima
Contact Details   : 04065144194,9394554514