Invesco Recruitment Drive for Freshers as a Trainee IT at Hyderabad

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Company Name : Invesco
Location : Hyderabad
Eligibility : Bachelor of Technology/ MBA
Experience: 0 – 2 Years
Year of Passed Out : 2012, 2013, 2014
Role: Trainee IT
Salary : Best in Industry
Job Id : 14195
Job Description :
  1. Ensure operational standards are adhered to. This includes actively looking to continously improve working practices to ensure the team’s work’s as efficiently as possible.
  2. Complete the day to day operational activitives of the team, respond to client queries and requests for assitance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly, ensure they are satisfactorily resolved and long term corrective action and prevention has taken place.
  3. Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program.
  4. Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
  5. Assest when instructed to implement and deliver our BR obiligations.
  6. Demonstrate and deliver excellent service to all clients at all times.
  7. Self Motivated, enthusiastic, approachable and prople oriented.
Desired Profile :
  • 0 – 2 years with IT Experience preferably with voice services skills or similar technology.
  • Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
  • Be able to demonstrate commitment to exceptional client service.
  • Must possess an up-to-date understanding of IT Technologies and a good basic IT technical knowledge.
  • Interpersonall skills necessary to effectively communicate at all technical levels.
  • Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
  • The necessary interpersonal skills to effectively interact and communicate throughout the IT organisation with individuals of varying technical abilities.