AD BANNER

Mphasis Off Campus for Freshers as a Advisor on 17th October 2014 at Hyderabad



Share This
Company Name : Mphasis
Location : Hyderabad
Eligibility :
B.E, B.Tech, MBA, MCA, B.Com, B.Sc, BA
Experience: Freshers/ Experienced
Year of Passed Out : 2012,2013, 2014
Role: Advisor
Principles Accountabilities (Key Result Areas) :
  1. Handling Incoming Calls.
  2. Ensure that the required Service Level Agreements (SLA’s) are met.
  3. Providing resolution to customers on queries related to billing and Order Status.
  4. Participate in Coachings, reviews and training assessments and personnel in conjunction with department managers.
Skills :
  1. Excellent Communication Skills.
  • Language 1  – English Proficiency Level – Excellent
  • Handles complex detailed arguementation well
  • Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriateness.
  • Language 2 – Kannada/ Telugu/ Tamil/ Malayalam Proficiency Level – High
2. Ability to work under extreme pressure.
3.Use of call center terms and vocabulary.
Standards for Measuring Success :
  1. Customer Satisfaction.
  2. Meeting required average handle time.
  3. Quality scores.
Carry Below Documents :
  • Updated Resume Copy.
  • Any Government ID Proof (Driving License, Passport, Pan Card, Voter ID).
  • 2 Passport Size Photos.
  • College ID Card.
Walk-in Date : 17th October 2014
Walk-in Time : 9:00 AM – 12:30 PM
Venue Details :      
Ellenki College of Engineering and Technology,
Inside Beeramguda Arch, Patelguda Road,
Patelguda(V), Patencheru (M),
Hyderabad.
Contact Person : Fatima
Phone No : 040-65144194