Exp Hiring For APS Consultant @ “Avaya" in Bangalore/Pune

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AvayaAbout Company

Name: Avaya Corporation

Job Details:

Experience: 3 - 6 years

Job Location:
Job Description:

APS Consultant

3-6 years’ experience in developing & delivering Contact Center reports

Experience in reporting technologies used by Avaya platforms - CMS Report Designer/Screen 
Painter, IBM Cognos 7-10, Cognos ReportNet, Crystal, MS Reporting Services, etc.

Experience in building custom reports on Avaya products such as IQ, CMS, OA, AACC, WFM, APC

Knowledge UNIX/LINUX

Experience in ORACLE and INFORMIX database and SQL queries

Implementation & troubleshooting of reports in CMS/IQ

Strong written and verbal communication skills

Self-starter and capable of working independently with minimal supervision

Flexible work schedule to support global customers in North America & EMEA region and their business requirements

Must have excellent customer focus and satisfaction skills and work as a team player

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